Every time you say something you create an impression and the words you use can and will position you.
If you're running a business then the impressions you create are critical. Communication is a leadership skill that we can work on and improve.
Think about it – Do you come across as a negative or positive person?
Are you trustworthy? Are you judgmental? Do you do what you say you'll do?
Are you inflexible or open to other points of view?
It’s not so much WHAT you say, but HOW you say it that counts.
Watch this video and discover the words we all should avoid using to improve our communication skills.
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